Managing Clinical Care & Transport
Overview
EMS response times and times from the scene to definitive care is almost always longer in rural areas. On average, response times can be two or three times as long as in urban or suburban areas. This is due to sparse populations, long distances, poor roads, severe climate conditions, inadequate public education, and insufficient infrastructure resources to support advanced emergency call systems. In fact, the further one is from an emergency medical facility the more one needs a higher level of local EMS capacity and the less likely that EMS capability will be available. In particular, barriers exist to the provision of advanced life support, especially paramedic in rural areas. Often transportation between health care facilities is required because a patient’s needs may exceed the capabilities of a health care facility. Transfer of patients of all ages by ground or air requires a coordination of resources. This section of the toolkit will focus on how to develop quality pre-hospital clinical care using transport and transfer protocols following state and national guidelines, integration of health care delivery systems services, laws and regulations affecting the transfer of patients between facilities, outcomes evaluation, and medical direction reflecting all levels of care and modes of transfer.
Authority
Emergency Medical Treatment & Labor Act (EMTALA)
- CMS EMTALA Resource, Centers for Medicare and Medicaid Services
- Ambulance Fee Schedule
- New Ambulance Regulations Affect EMTALA Choices, Health Law Resource Center
Administration
Operators
Medical Direction
- Interfacility Transportation of the Critical Care Patient and Its Medical Direction
- Medical Direction of Interfacility Transports. Position paper NAEMSP
- Chapter DHS 110: Licensing of Ambulance Service Providers and Emergency Medical Technicians-Basic
- Chapter DHS 111: Licensing of Emergency Medical Technicians-Intermediate Technicians and Emergency Medical Technicians-Intermediate and Aproval of Emergency Medical Techancian-Intermediate Technician and Emergency Medical Technician-Intermediate Operational Plans
- Chapter DHS 112: Licensing of Emergency Medical Technicians-Paramedic and Approval of Emergency Medical Technician-Paramedic Operational Plans
- Chapter DHS 113: Certification of First Responders
- Chapter DHS 118: Trauma Care
Guidelines
- Guidelines for Air and Ground Transport of Neonatal and Pediatric Patients, American Academy of Pediatrics (AAP)
- Interfacility Transfer of Injured Patients: Guidelines for Rural Communities
NHTSA - Office of EMS, "Guide for Interfacility Patient Transfer
Wisconsin State Interfacility Transport Guidelines - Wisconsin Statewide Trauma Care System Report
Triage & Transfer Protocols
- NHTSA - Office of EMS, "Guide for Interfacility Patient Transfer"
Wisconsin State Interfacility Transport Guidelines - Wisconsin Statewide Trauma Care System Report
- Wisconsin Statewide Trauma Care System: Triage & Transport Guidelines
- Wisconsin Hospital Trauma Care Facility Classification / Designation Process
Health System Integration
Diversion Policies
- "Diversion or Not?"
- Emergency Department Diversions: Hospital and Community Strategies Alleviate the Crisis
Hospital Capacity and Emergency Department Diversion: Four Community Case Studies, AHA survey results.
Managing Capacity to Reduce Emergency Department Overcrowding and Ambulance Diversions
Agency & Inter-Facility Collaboration
- Air & Surface Transport Nurses Association
EMS for Children Interfacility Toolbox
Facilities and Equipment for the Care of Pediatric Patients in a Community Hospital, American Academy of Pediatrics
Interfacility Transfer of Injured Patients: Guidelines for Rural Communities - National EMS Research Agenda
Communication & Coordination
- Wisconsin Statewide Trauma Care System Report
- State of Wisconsin: A Reassessment of Emergency Medical Services
Transportation
Referral & Transfer Protocols
- NHTSA - Office of EMS, "Guide for Interfacility Patient Transfer"
- Sample protocol: Marquette County EMS Medical Control Authority Inter-facility and Critical Care Patient Transfer Protocol
Formal Patient Transfer Agreements
- Introduction to Interfacility Transfer Agreements Webcast, HRSA
Example Interfacility agreement - facility evacuation
Example Interfacility agreement
Interfacility Transfer Form – COBRA, Journal of Emergency Nursing

