A national group of EMS providers and advocates have identified 18 attributes of a successful ambulance service. Each attribute was then broken down into 5 levels of adoption - from "1" (not, or minimally implemented) to "5" (fully implemented, the gold standard).
This tool works as a self-assessment, emailing the survey link to ambulance services and/or personnel around the state. Ideally, agency identification is requested, so that the statewide results can be parsed by geography (rural vs metro), certification level, paid vs volunteer, etc. Key areas for improvement can be easily identified by statewide scores in each attribute. Natural cohorts are created of like-performing services, which can be targeted for support and technical assistance.
Completing the assessment also provides value for the ambulance service - the examples for every attribute serve as a roadmap for improvement. in any attribute where the score is less than 5, a series of recommended practices are outlined to get the service up to the gold standard.
Three states will have implemented this assessment by the fall of 2016, allowing for national benchmarking, and potential insights into the dynamics that help one state score well or poorly on an attribute.
**Please note: there is also a Workbook available for this assessment - a manual that provides guidance on improving within each attribute. This is available free of charge on our website (under the license described below). For more information, visit our Ambulance Service Assessment page.
Please contact John Eich if interested in more information.
Permission for Use
This document was produced by the WI Office of Rural Health, and is provided free of charge to any ambulance service or organization working with ambulance services, under the Creative Commons Non-Commercial license:
You are free to copy, distribute, display, perform, modify, and use this work for any purpose other than commercial gain, under the following conditions: Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made; you may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. NonCommercial — You may not use the material for commercial purposes.