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Imagine calling 9-1-1 in a desperate situation but no ambulance responds. This exact scenario has already happened in several Wisconsin communities, and almost all services are struggling with a lack of funding and staffing shortages. Small towns and rural areas are particularly hard hit, with the pandemic accelerating the crisis dramatically. Because of this, the Wisconsin Office of Rural Health is committed to assist struggling services and ensure that all citizens have sustainable access to Emergency Medical Services, regardless of their ZIP code.


The Wisconsin Office of Rural Health will host 3 sessions of the Wisconsin EMS Operations Management and Leadership course, which will be held online. Over seven, two-hour online sessions, the instructors will dive into management of daily tasks including on-call schedules and budget development; development and revision of policies and procedures; and identifying and filling out of required state forms.

Workshop dates for 2022:

  • Feb. 2 – March 9
  • March 30 – May 4
  • May 18 – June 22

Who Should Attend?

The course has been developed for the benefit of those in EMS operations management positions and those aspiring to management positions. Those in leadership interested in guidance or clarification on issues, as well as those interested in becoming a supervisor, manager, or leader in their agency should attend.

Your instructors will be Dana Sechler, former State EMS Advanced Life Support Coordinator and EMS Chief / Service Director, and Dan Williams, former State EMS Chief and 25 year Service Director, partners in Strategic Management & Consulting. Between them, Dana and Dan have over 70 years combined experience training and leading EMS services in Wisconsin.


Registration for this virtual course is $25. Participants will receive a link to the Zoom meetings before each session.

Note: This course is a duplicate of the courses held last year; it is not a new course, although you are welcome to register and take it again.



Agenda topics will include, in part:

  • Attributes of a successful EMS service
  • Budget development and sustainability
  • Public relations Quality improvement policies
  • Creating a useful QA/QI process, and assuring involvement of the Medical Director
  • Discussion of Recruitment & Retention tools, Human Resources, and Just Culture principles
  • Navigating State administrative rules & regulations, statues, and programs
  • Demonstration of the various components of the State e-Licensing system
  • Understanding compliance requirements in EMS related to the State EMS Office, CMS/Medicare, HIPPA, and other entities
  • Current Grants and other funding sources


Contact Kevin Jacobson by email or by phone 608-261-1888.

In late 2022, WORH surveyed all ambulance services in the state about their reliability and sustainability. The results were striking.  The full report is planned for a February 2023 release, but this is a preview of key themes.

Concerns from WORH survey on EMS reliability and sustainability


From 2017 – 2020, WORH, along with a coalition of EMS and Fire Associations, organized a yearly EMS Advocacy Day at the Capitol. Personnel from EMS departments across the state came together in Madison to speak with legislative staff.

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