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EMS Dispatchers Train as CPR Coaches

Protocols for providing CPR instructions to 9-1-1 callers vary at dispatch centers across the state. Wisconsin Emergency Medical Services Association  (WEMSA) is leading efforts to change that.


Thanks to a grant from the Advancing a Healthier Wisconsin Endowment, WEMSA and the Medical College of Wisconsin are training dispatchers to become “expertly trained CPR coaches.”


When it comes to CPR, every minute counts. A 2015 project in Milwaukee County showed a dramatic increase in cardiac arrest victim survival rates after the implementation of a dispatcher-assisted CPR program.


Training sessions cover CPR and teach dispatchers how to manage a crisis situation on the other end of the phone line. The project hopes to train as many as 500 people by 2021.

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